Cookie Policy

Understanding Cookies and Tracking

This Cookie Policy explains how EcoSync AI Inc. ("we," "us," or "our") uses cookies and similar tracking technologies when you visit our website or use our platform. This policy should be read alongside our Privacy Policy and Terms of Service.

By continuing to use our services, you consent to our use of cookies as described in this policy, unless you have disabled them through your browser or our preference settings.

What Are Cookies

Cookies are small text files that are stored on your device when you visit a website. They are widely used to make websites work more efficiently and to provide information to website owners about user behavior and preferences.

Types of Cookies We Use

• Session Cookies: Temporary cookies that expire when you close your browser
• Persistent Cookies: Cookies that remain on your device for a specified period
• First-Party Cookies: Cookies set directly by our website
• Third-Party Cookies: Cookies set by external services we use

Essential Cookies

These cookies are necessary for our website and platform to function properly. They enable core functionality such as security, network management, and accessibility. You cannot opt out of these cookies.

Examples of Essential Cookies:

• Authentication: Remember your login status and session information
• Security: Protect against cross-site request forgery and other security threats
• Load Balancing: Distribute traffic across our servers for optimal performance
• Accessibility: Remember your accessibility preferences and settings
• Cookie Preferences: Store your cookie consent choices

Retention Period: Session cookies expire when you close your browser; persistent essential cookies are retained for up to 1 year.

Performance and Analytics Cookies

These cookies help us understand how visitors interact with our website and platform by collecting and reporting information anonymously. This helps us improve our services and user experience.

What We Collect:

• Pages visited and time spent on each page
• Click patterns and user journey flows
• Error messages and technical issues
• Device and browser information
• Geographic location (country/region level)
• Referral sources and search terms

Third-Party Analytics Services:

• Google Analytics: Web analytics and user behavior tracking
• Mixpanel: Product analytics and user engagement metrics
• Hotjar: User session recordings and heatmap analysis

Retention Period: Analytics cookies are typically retained for 2 years.

Functional Cookies

These cookies enable enhanced functionality and personalization. They may be set by us or by third-party providers whose services we use on our pages.

Functionality Provided:

• User Preferences: Remember your language, timezone, and display settings
• Form Data: Save partially completed forms and user inputs
• Chat Support: Enable live chat functionality and conversation history
• Video Content: Remember video playback preferences and progress
• Integration Settings: Store your connected application preferences

Retention Period: Functional cookies are typically retained for 1 year.

Marketing and Advertising Cookies

These cookies are used to deliver relevant advertisements and track the effectiveness of our marketing campaigns. They may also be used to limit the number of times you see an advertisement.

Marketing Activities:

• Targeted Advertising: Show relevant ads based on your interests and behavior
• Retargeting: Display our ads on other websites you visit
• Campaign Tracking: Measure the effectiveness of our marketing efforts
• Social Media Integration: Enable sharing and social media features
• Email Marketing: Track email open rates and click-through rates

Third-Party Marketing Services:

• Google Ads: Display advertising and remarketing
• Facebook Pixel: Social media advertising and analytics
• LinkedIn Insight Tag: Professional network advertising
• HubSpot: Marketing automation and lead tracking

Retention Period: Marketing cookies are typically retained for 90 days to 2 years, depending on the specific service.

Platform-Specific Cookies

When you use our integration platform, we use additional cookies to provide core functionality and enhance your experience.

Platform Functionality:

• Integration State: Remember your connected applications and configurations
• Workflow Progress: Save your automation setup progress
• Dashboard Preferences: Store your custom dashboard layouts and filters
• API Session Management: Maintain secure connections to integrated services
• Real-time Updates: Enable live data synchronization and notifications

Retention Period: Platform cookies are retained for the duration of your subscription plus 30 days.

Managing Your Cookie Preferences

You have several options for managing cookies and controlling your privacy preferences:

Browser Settings

Most web browsers allow you to control cookies through their settings. You can:

• Block all cookies
• Block third-party cookies only
• Delete existing cookies
• Set cookies to expire when you close your browser
• Receive notifications when cookies are set

Our Cookie Preference Center

You can manage your cookie preferences through our cookie banner or by visiting our preference center. This allows you to:

• Accept or decline different categories of cookies
• View detailed information about each cookie type
• Change your preferences at any time
• Download a record of your consent choices

Third-Party Opt-Out Tools

• Google Analytics: Google Analytics Opt-out Browser Add-on
• Digital Advertising Alliance: Consumer Choice Tool
• Network Advertising Initiative: Opt-out Tool

Mobile App Tracking

If you use our mobile applications, we may use similar tracking technologies:

Mobile Identifiers

• Device ID: Unique identifier for your mobile device
• Advertising ID: Identifier for advertising purposes (can be reset)
• App Instance ID: Unique identifier for each app installation

Mobile Controls

You can control mobile tracking through your device settings:

• iOS: Settings > Privacy & Security > Tracking
• Android: Settings > Privacy > Ads

International Data Transfers

Some of our third-party cookie providers may transfer your data internationally. We ensure appropriate safeguards are in place:

• Adequacy Decisions: Transfers to countries with adequate privacy protections
• Standard Contractual Clauses: Legal agreements ensuring data protection
• Privacy Shield: Certification programs for US companies (where applicable)
• Binding Corporate Rules: Internal policies for multinational companies

Cookie Security and Data Protection

We implement security measures to protect cookie data:

• Encryption: Sensitive cookie data is encrypted in transit and at rest
• Secure Flags: Cookies containing sensitive information use secure transmission
• HttpOnly Flags: Prevent client-side script access to sensitive cookies
• SameSite Attributes: Protect against cross-site request forgery attacks
• Regular Audits: Periodic review of cookie usage and security practices

Children's Privacy and Cookies

Our services are not intended for children under 16. We do not knowingly collect information from children through cookies or other means. If we become aware that we have collected information from a child under 16, we will delete it promptly.

Parents and guardians can help protect children's privacy by:

• Using parental control software
• Configuring browser settings to block cookies
• Monitoring children's internet usage
• Teaching children about online privacy

Updates to This Cookie Policy

We may update this Cookie Policy periodically to reflect changes in our practices, technology, or legal requirements. We will notify you of material changes through:

• Email notification to registered users
• Prominent notice on our website
• Updated cookie banner with new consent options
• In-app notifications for platform users

We encourage you to review this policy regularly to stay informed about our cookie practices.

Contact Information

If you have questions about our use of cookies or this Cookie Policy, please contact us: