Terms of Service

Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and EcoSync AI Inc. ("EcoSync AI," "Company," "we," "us," or "our") regarding your use of the EcoSync AI platform and related services.

By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use our services.

Service Description and Availability

EcoSync AI provides an AI-powered digital ecosystem integration platform that enables businesses to connect, automate, and optimize their software tools and workflows. Our services include:

• Automated discovery and mapping of business applications
• AI-driven integration and workflow automation
• Real-time analytics and reporting dashboards
• Customer support and professional services
• API access and developer tools

We strive to maintain 99.9% uptime but do not guarantee uninterrupted service availability. Scheduled maintenance will be communicated in advance when possible.

Account Registration and Eligibility

To use our services, you must create an account and provide accurate, complete information. You represent and warrant that:

• You are at least 18 years old and have the legal capacity to enter into contracts
• You have the authority to bind your organization to these Terms
• All registration information is accurate and current
• You will maintain the security of your account credentials
• You will promptly notify us of any unauthorized account access

You are responsible for all activities that occur under your account, whether authorized by you or not.

Acceptable Use and Restrictions

You agree to use our services only for lawful purposes and in accordance with these Terms. You may not:

• Violate any applicable laws, regulations, or third-party rights
• Use our services to transmit harmful, offensive, or illegal content
• Attempt to gain unauthorized access to our systems or other users' accounts
• Reverse engineer, decompile, or attempt to extract source code
• Use our services to compete with us or develop competing products
• Overload our systems or interfere with service performance
• Share account credentials or sublicense access to third parties
• Use our services for cryptocurrency mining or similar resource-intensive activities

Subscription Plans and Billing

Our services are offered through various subscription plans with different features and usage limits. By subscribing, you agree to:

• Pay all applicable fees according to your selected plan
• Provide valid payment information and keep it current
• Accept automatic renewal unless you cancel before the renewal date
• Pay any applicable taxes, duties, or government charges

Payment Terms

Subscription fees are billed in advance on a monthly or annual basis. All fees are non-refundable except as expressly stated in these Terms or required by law. We reserve the right to change our pricing with 30 days' notice to existing customers.

Free Trials and Promotional Offers

Free trials and promotional pricing are subject to additional terms and conditions. We may require payment information even for free trials and may convert to paid subscriptions automatically.

Data Ownership and Processing

You retain ownership of all data you provide to or generate through our services ("Customer Data"). We process Customer Data solely to provide our services and as described in our Privacy Policy.

Customer Data Rights

• You grant us a limited license to process Customer Data for service provision
• You are responsible for the accuracy and legality of Customer Data
• You must have appropriate rights to share integrated third-party data
• We will not access Customer Data except as necessary for service provision or support

Data Security and Backup

We implement industry-standard security measures to protect Customer Data. However, you are responsible for maintaining your own data backups and disaster recovery procedures.

Intellectual Property Rights

EcoSync AI retains all rights, title, and interest in our platform, including software, algorithms, documentation, and related intellectual property. You are granted a limited, non-exclusive, non-transferable license to use our services during your subscription term.

Customer Feedback

Any feedback, suggestions, or ideas you provide about our services become our property and may be used without compensation or attribution.

Third-Party Integrations

Our platform integrates with third-party services that have their own terms and intellectual property rights. You are responsible for complying with third-party terms when using integrated services.

Service Level Agreement

We commit to maintaining high service availability and performance standards:

• Uptime: 99.9% monthly uptime (excluding scheduled maintenance)
• Support Response: Initial response within 24 hours for standard support
• Data Recovery: Point-in-time recovery within 30 days
• Security Incident Response: Notification within 72 hours of discovery

Service level credits may be available for significant service disruptions as outlined in your subscription agreement.

Termination and Suspension

Either party may terminate these Terms with appropriate notice:

Termination by You

You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of your current billing period.

Termination by Us

We may suspend or terminate your access immediately if you:

• Violate these Terms or our Acceptable Use Policy
• Fail to pay fees when due (after 30-day notice)
• Engage in fraudulent or illegal activities
• Pose a security risk to our systems or other users

Effect of Termination

Upon termination, your access to our services will cease, and we will delete your Customer Data within 90 days unless legally required to retain it.

Warranties and Disclaimers

We provide our services "as is" and "as available" without warranties of any kind, except as expressly stated in these Terms.

Limited Warranty

We warrant that our services will perform substantially in accordance with our published documentation during your subscription term.

Disclaimer of Warranties

To the maximum extent permitted by law, we disclaim all other warranties, including:

• Implied warranties of merchantability and fitness for a particular purpose
• Warranties regarding third-party integrations or services
• Guarantees of specific business outcomes or results
• Warranties that our services will be error-free or uninterrupted

Limitation of Liability

To the maximum extent permitted by law, EcoSync AI's total liability for any claims arising from these Terms or your use of our services shall not exceed the amount you paid us in the 12 months preceding the claim.

Excluded Damages

We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including:

• Lost profits, revenue, or business opportunities
• Data loss or corruption (beyond our backup obligations)
• Business interruption or downtime costs
• Third-party claims or damages

Exceptions

These limitations do not apply to our obligations for data security breaches, intellectual property infringement, or violations of applicable law.

Indemnification

You agree to indemnify and hold harmless EcoSync AI from any claims, damages, or expenses arising from:

• Your violation of these Terms or applicable laws
• Your Customer Data or its use in our services
• Your negligent or wrongful acts
• Third-party claims related to your use of integrated services

We will provide reasonable notice of any claims and cooperate in your defense, subject to your payment of associated costs.

Dispute Resolution

We encourage resolving disputes through direct communication. For formal disputes, the following process applies:

Governing Law

These Terms are governed by the laws of Ontario, Canada, without regard to conflict of law principles.

Arbitration

Any disputes that cannot be resolved through negotiation shall be settled through binding arbitration in Toronto, Ontario, under the rules of the Ontario Arbitration Act.

Class Action Waiver

You agree to resolve disputes individually and waive any right to participate in class action lawsuits or class-wide arbitration.

Force Majeure

Neither party shall be liable for any failure or delay in performance due to circumstances beyond their reasonable control, including:

• Natural disasters, pandemics, or acts of God
• Government actions, laws, or regulations
• Labor strikes or disputes
• Internet or telecommunications failures
• Cyber attacks or security incidents affecting third parties

The affected party must provide prompt notice and use reasonable efforts to mitigate the impact.

Modifications to Terms

We may modify these Terms from time to time to reflect changes in our services, legal requirements, or business practices. We will provide notice of material changes through:

• Email notification to your registered address
• Prominent notice on our website and platform
• In-app notifications for significant changes

Continued use of our services after the effective date constitutes acceptance of the modified Terms. If you disagree with changes, you may terminate your subscription.

General Provisions

Entire Agreement

These Terms, together with our Privacy Policy and any applicable subscription agreements, constitute the entire agreement between you and EcoSync AI.

Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full force and effect.

Assignment

You may not assign these Terms without our written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.

Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other rights.

Contact Information

For questions about these Terms or to report violations, please contact us: